18 октября 2014 5363 Бангкок OLGA


Personal information
Bangkok, Thailand
Mobile: +66(0)81 589 4090
E-mail: [email protected]

Date of birth: November 03, 1981
Nationality: Russian
Marital Status: Single

Carrier objective
I would like to cherish a demanding position in a leading company that will utilize my dedication, creativity and skills and enhance my experience; I would like also to work in an environment where performance is rewarded with new responsibilities, that will allow me to use my ability to work with people and take advantage of my knowledge of Russian and English languages.

Summary and qualification
Result oriented professional with experience in marketing, and customer service. Highly skilled in client relations, with keenness to quickly study & achieve organizational integration, with ability to quickly employ new ideas, concepts, methods and technologies for the advancement of the company as well as for my own career. My high energy level is fluxed with excellent interpersonal and communication skills has helped me to work well with all layers of the organization and in achieving more than the committed targets.

1999 - 2004 / Omsk State University of Service / Faculty of Economy / Degree in social-cultured tourism and service / Omsk, Russia
1988 - 1999 / Providing general education high school / Russia

Native language: Russian
English (intermediate)

Areas of specialization
- Business
- Economics
- Tourism & hospitality industry
- Planning & Organizing
- Customer Service Management
- Staff Supervision

Work Experience

October, 2009 – October, 2014 / Bangkok, Thailand
Chief Guest Relation and Russian Coordinator / Baiyoke Sky Hotel
Meeting guests, Check-In/Check-Out, guests consultations, solving the problems in stressful situations, 24 Hours customers service via mobile phone. Hotel reservation, online consultations, learn and use Fromas program (Front Office Management System).

April, 2008 - May, 2009 / Bangkok, Thailand
Reservation and Operation Department Manager / Asia Access International Co., LTD
Online consultations, accounting duties, translation of business correspondence in the fields of travel/hospitality industry & trade operations, creating the effective structure for developing and successful business. Guide-interpreter for tourist groups of Russian tourists and Familiarization trips (Bangkok, Pattaya, Phuket, Samui, Koh Samed, Koh Chang, Krabi).
Meeting tourists at the airport, transfers, check in, working in hotels (info-meetings, solving of conflict situation, connection with tourists, selling excursions).

September, 2007 - March, 2008 / Bangkok, Thailand
Reservation Manager / Big Holiday Co., LTD
Hotels booking, online consultations, accounting duties, solving the problems in stressful situations, phone negotiations.

November, 2006 - August, 2007 / Omsk, Russia
Office Manager / Sakvoyage Company, (Russian Travel Agency)
Marketing duties, online consultations, tour reservation, working with clients. Participation in travel exhibitions MITT 2007 (Russia, Moscow), Toursib 2007(Russia, Novosibirsk).

May, 2004-October, 2006 / Omsk, Russia
Office Manager / Siberian House, (Russian travel Agency)
Marketing duties, online consultations, tour reservation, working with clients. Participation in travel exhibitions Thailand Travel Mart Plus 2005 (Thailand, Bangkok), MITT 2005/2006 (Russia, Moscow), Toursib 2005/2006 (Russia, Novosibirsk). Familiarization trips (Egypt, Israel, Turkey, Thailand).

My references are available upon request.

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